It is DOUBLE-TALL-LIGHT CLASSIC SYRUP-SOYA-LIGHT GREEN TEA POWDER- GREEN TEA LATTE!!
The espresso taste really matches the taste of Japanese green tea and soya milk! Yum!!
#DailyFact: My Favorite Starbucks Drink is…
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Tag Archives: SBUX
My Words for Starbucks 4635
Good bye 4635, the following is a few words of mine for my fellow partners (download PDF version):
Sunday, 25 April 2010
To all my 4635 fellows,
Time is passing away quickly like no one has ever noticed. It’s been merely a year for this wonderful Starbucks to have me – a relaxed and crazy IC everyone been enjoyed working with. Undoubtedly 35 has walked through one of my happiest time in my life – my progress from a shy partner, an newly promoted IC, to one whose leaving so soon wheres everyones’ been missed for.
Working with you guys, including your manager – Roy, have given myself the utmost freedom on bringing new ideas to the store, to name a few it’s like rearranging the backroom, scheduling and tips for better service/ better revenue. This freedom has really been able for everyone to buildup team spirits – but I’m here would like this spirit to keep on and better in the future – for the good of not just the store, but for everyone.
Here’s a few of points of insights of mine that the store is needing:
SMILE: I guess the store is truly missing some friendly faces. You know, just as simple as a smile can really means a lot and making a difference – to your customers and partners. It’s an ice-breaker that everyone would like to stop for a moment to thank for, overlapping any unpleasant memories.
BE HOMEY: Why not just feel like the store you’re working at like your home? Consider you’re spending about 9 hours a day when working – much longer than every customers who’s calling it the “third place”. When customers come, why not just feel like a guest visiting your home and give a good welcome to them? “Sit and enjoy the coffee, I’ll do the rest for you.” I know there’s lots of “troublesome” customers here, but I believe you guys can make it.
Clean As You Go – something really need to be improved – Do you like to leave your “home” dirty like hell? Sure any of you guys not. Help to make your “home” tidy – every time after making drinks, food, or yourselves’ use of the backroom. Things getting dirty the customers will know.
LEAVE THE DIFFERENCES BEHIND: Try to put down the differences behind – here I mean arguments and doubts within everyone. There’s always something meaningful reasons behind every decisions. And there’s no one perfect – mistakes and wrong decisions do happen. Why not just give some confidence to each other? Life is really better off when we putting them away.
So there you go, I’m really hoping everybody putting these few points deep into the heart – this is the 4635 should be and I hope this will help to make each other a wonderful lifetime memory. Be happy and proud of where you’re working at!
I hope there’s another chance in the near future for your store to have me again!
xxx
Chris 
P.S.: The song “Together We Are One” is for you. Meaningful lyrics (at next page) that really meaningful for you.
Together We Are One by Delta Goodrem
Here we are sharing our lives
We made it through the good and bad times
And still we stand with hope in our hearts
No matter what we will play our part
And now we’ve come so far
One chance to touch a star
Go higher and higher
Find your guiding inspiration
In a place where dreams are made
With a lifetime’s preparation
It’s no time to be afraid
Put our differences behind us
While we shine like the sun
See what we’ve all become
Together we are one
Deep inside your heart and soul
You’ve worked so hard to reach your goal
With every step with every breath
You gave it all till there was nothing left
Seek out the strength to win
No thoughts of giving in
Go higher and higher
Find your guiding inspiration
In a place where dreams are made
With a lifetime’s preparation
It’s no time to be afraid
Put our differences behind us
While we shine like the sun
See what we’ve all become
Together we are one
Find your guiding inspiration
In a place where dreams are made
With a lifetime’s preparation
It’s no time to be afraid
Put our differences behind us
While we shine like the sun
See what we’ve all become
Together we are one
See what we’ve all become
Together we are one
© SONY/ATV MUSIC PUBLISHING AUSTRALIA;
1st Quarter of 2010: Exhausted, Exciting, Opportunistic!
REALLY SORRY for the really long hiatus for my blog… It’s was a bit hard (and lazy) for myself to squeeze some time out to the writing pad. But as May is approaching soon, I guess I’m really need to do something here to get buzzed up again.
So what’s really happened around me so far? I can say that it’s mixed.
My workload has increased a lot at SB, there has increased patronage – which means there’s more customers who dunno-what-Starbucks-is-about (which come in and ask for coffee & “milk tea”): That REALLY FRUSTRATED ME A LOT PEOPLE! I’ve got the passion to do great service but guys please really think what Starbucks is first! SB is specialized in coffee… and it won’t be so stupid to have the whole store to sell just “Coffee” and “Tea”! Read the darn menus please! (Sigh x 100)
Besides, there’s new stuffs to me to train my fellow partners – those follow-ups and fix-ups has also increased my workload.
Thankfully busy workload has always got something I can do to balance it. I have some new friendship start-ups, there has really added lots of colors to my life. With shared interests with her, like music and style – plus most importantly introduced a new kind of sport I’ve never touched before – Muay Thai (or simply Thai Boxing).
I was never thought that I would really into Thai Boxing before – at that time when this friend intro me for a trial – I was really wanna just to try, but who knows when I tried and liked a lot then invented so much for a better shape? But anyway I guess ultimately it’s hardly for me to go on if there’s no one to go with.
So far the boxing training is gettin’ tougher and tougher… just about to reach a stage that I can’t cope with. But with the target to change myself like gettin’ muscular… I need to move on anyway. Don’t forget to check out some video and photos of me.
Right, besides this tough training… I’m gotta enjoying my life with this friend – like hangin’ around, getting some tips on style … it seems that we’re getting into each other’s life … or just simply I’ve thought tooo much? No way!
~
Coming within a month I can see lots of new opportunities – in terms of work and myself. It’s true that I’m actively in the search for a better future – but in SB there’s also gonna something new for me too! There’s gonna a good bye to my “followers”, but a welcome to some new “followers”.
Something more important is gonna to happen too! It’s about “23″! It’s about the time for me to start planning for this “23″. It must be something different than what’ve done before. Stay tuned for this.
Meanwhile I’m still been actively around KnowMoreChris. Twitting around at my Twitter account about the up-to-the moment news of mine, sharing interesting stuffs on Facebook, plus I’m now also in the party of Foursquare: With it I can really share the world about interesting stuffs LIVE… as when I wander around the city. So please keep an eye on these few channels of mine! It’s always many ways to KnowMoreChris!
2 years… with the coffee business
Delivering great services, one cup at a time.
Today, December 12, it’s my 2nd anniversary since joining Starbucks, the world renowned coffee chain.
Worked with 3 stores, got promoted, met a lot new friends, seen the new boss step on, and have learnt a lot in terms of business operations.
And I’ve seen how changes rapidly occur in terms of personnel matters.
Maybe I should describe my journey of work in 3 parts.
First part, the blind part, why I say “blind”? It’s the time when I just join the company, at the IFC store, got to know nothing, just work, work, work and enjoy the funny time with partners. It’s not much I needed to care after working the basics. It’s the funniest time for me at Starbucks. It also let me to know those loyal customers who would regonize me when I once relocated to other stores.
The second part, it’s the hard part. That’s the time when I relocated to Wan Chai store and it’s the stage when I faced the challenges leading to my promotion. I got to learn the the strictest standards of the company. As the new management steps up, there’s extreme high tension to maintain that standards and serve the most important peoples of the company. That was really a hard time for me, but has let me know the importance of standards and quality of service, and thankfully I’ve taken care by nice managers and district managers.
And so the hard part has led me to my promotion as a supervisor and to the third part – the “do-my-best-for-the-unknown-future” part.
My promotion has then led me to another relocation to the Sheung Wan store as currently where I’m at. I am able to be devoted to the managerial role for the store, taking care more paper works and ensure the continuous profit growth. I did really helped to share the workload of my manager and again has a lot of fun time with my fellow partners.
Through there’s a challenge of friendship due to a love crash at some point, it’s still very enjoyable, most of my fellow partners supports me and I do really proud of my job at this stage – especially when customers I met beforehand at other stores do regonize me again when they see me.
So far at this store, maybe coz’ of this isn’t the prime location, there’s far less pressure to push sales and to meet big bosses, however I will always put my role in my mind – the duty to ensure every customers’ happy, every partners’ happy and work together to create the best environment for all, and thus effectively increases sales.
Looking ahead for the another year, there’s still lots of uncertainties: How long will I still stay at this Sheung Wan store? Will get promoted? Will I get complaint or even fired? or Will I actually decide to leave the company for another job?
Anyway I will always do my best, remembering one slogan from Cathay Pacific that I liked best: “Services Straight from the Heart (發自內心的服務)” and deliver great service “one cup at a time”!
“Milking” for my store…
These two days have been hard days for me… Lots of stuffs to do.
As I am responsible for the ordering of Juices and Milk for my (SBUX) store, yesterday I was shocked to discover that I have missed an order for today, thus I’ve not ordered anything that must be delivered today. Coz’ I was always thought today is the 29th, which means I’ve only ordered milk and juices for tomorrow. (What da hell!?)
In other words I have to go out to a few other stores to get enough milk today, that will be 6 boxes of milk!!!
But I only had just a few hours of sleep (5hrs?), coz’ I had done a deep cleaning for my store, and went out for late meal afterwards, backed home at 5am.
When I back to store today, there will be another day of cleaning too.
That’s “milking” my “horsepower” for my store these two days!!! It’s just so much TO-DOs for me!!! The only thing I can only do is hope that everything goes well at last. Sigh…
A late but fun closing
After almost a week of night shifts and two late meals, tonight’s just another night for me at SBUX. It’s all about sales and keeping everyone’s movin’, while hurrying up for the home time.
Knowing that my DM is coming to check up with me, I was keeping pushed to 100% caution to EVERY details of the store, and leaving all of my other works behind, just as my partners do (because I didn’t allow them to do any “pre-closing”).
Wondering around the lobby (SBUX’s term for guest area), and some chattering, finally the DM comes, check the time, it’s almost 8.30pm!!! The only thing in my mind at the moment was just to make things smooth and let the DM go ASAP.
Just before the DM goes I had just spilled a whole jug of coffee and created a mess!! This had made everyone lost the energy to keep up for our home time.
At the time to close the shop, everyone’s still had lots of work to do, but just couldn’t keep on it and therefore we decided to have some Kentucky Fried Chickens for good.
