Delivering great services, one cup at a time.

Today, December 12, it’s my 2nd anniversary since joining Starbucks, the world renowned coffee chain.

Worked with 3 stores, got promoted, met a lot new friends, seen the new boss step on, and have learnt a lot in terms of business operations.

And I’ve seen how changes rapidly occur in terms of personnel matters.

Maybe I should describe my journey of work in 3 parts.

First part, the blind part, why I say “blind”? It’s the time when I just join the company, at the IFC store, got to know nothing, just work, work, work and enjoy the funny time with partners. It’s not much I needed to care after working the basics. It’s the funniest time for me at Starbucks. It also let me to know those loyal customers who would regonize me when I once relocated to other stores.

The second part, it’s the hard part. That’s the time when I relocated to Wan Chai store and it’s the stage when I faced the challenges leading to my promotion. I got to learn the the strictest standards of the company. As the new management steps up, there’s extreme high tension to maintain that standards and serve the most important peoples of the company. That was really a hard time for me, but has let me know the importance of standards and quality of service, and thankfully I’ve taken care by nice managers and district managers.

And so the hard part has led me to my promotion as a supervisor and to the third part – the “do-my-best-for-the-unknown-future” part.

My promotion has then led me to another relocation to the Sheung Wan store as currently where I’m at. I am able to be devoted to the managerial role for the store, taking care more paper works and ensure the continuous profit growth. I did really helped to share the workload of my manager and again has a lot of fun time with my fellow partners.

Through there’s a challenge of friendship due to a love crash at some point, it’s still very enjoyable, most of my fellow partners supports me and I do really proud of my job at this stage – especially when customers I met beforehand at other stores do regonize me again when they see me.

So far at this store, maybe coz’ of this isn’t the prime location, there’s far less pressure to push sales and to meet big bosses, however I will always put my role in my mind – the duty to ensure every customers’ happy, every partners’ happy and work together to create the best environment for all, and thus effectively increases sales.

Looking ahead for the another year, there’s still lots of uncertainties: How long will I still stay at this Sheung Wan store? Will get promoted? Will I get complaint or even fired? or Will I actually decide to leave the company for another job?

Anyway I will always do my best, remembering one slogan from Cathay Pacific that I liked best: “Services Straight from the Heart (發自內心的服務)” and deliver great service “one cup at a time”!